NTE5a Master Socket with latest IDC connection & complete with backbox (BT Virgin Media compatible) Visit the chargeline Store 4. This is an unbranded generic version. Any other sockets that currently work will still do so. Luckily whatever these were screwed to uses the same sized thread, so the cable can still screw onto the wall socket and we. Some years ago when we got broadband on our copper wire line the WiFi signal from the router went nowhere( 100 year old stone farmhouse walls) A BT engineer somehow rerouted the incoming line to our office upstairs where we could use extenders to relay the WiFi signal. I would suggest the cable is just going down behind the skirting board, someone has very neatly hidden it away - follow the skirting board, and see where it's going to - at the worst, you should be able to see where it's been cut off (if it has). I noticed Hub5 has ethernet sockets, but game consoles and pcs are too far to connect to the Hub5 directly. Tudor. We only have the Open reach Master socket 5C. By joining our Virgin Media community you will have full access to all discussions, be able to view and post threads, communicate privately with other members (PM), respond to polls, upload your own images/photos, and access many other special features. A Virgin Phone Socket Wiring Diagram might include several components in addition to the socket itself. Set up rules and scenariosWe would like to show you a description here but the site won’t allow us. Turns out, the house only has an Openreach master socket and because it's a rental we can't get an engineer in to install a Virgin one. Your wiring is then disconnected from the network, and can cause no mischief. To get the phones to ring again, following a Virgin-Media "fibre-phone" installation, I changed the extension socket, the engineer plugged the hub's phone port into from an secondary BT socket, to a master BT socket. How long does Virgin Media Broadband take to activate? Discover how Virgin Media services are installed. (I did this video to help/guide new engineer as I did not find any for my self when I started. We would like to show you a description here but the site won’t allow us. 0. The total REN (ringer equivalence number) of devices you can connect to TEL1 on the VM hub is 3. 0 Ratings Reply. The SSL coax is standardised RG6 7mm cable size to fit any F-female connector. Vodafone Broadband is slower compared to Virgin of course, have you sent an E - Mail to Tom Mockridge explaining that you are not happy with. In answer to your second point, as this is a quick answer -Yes, you would use the handset on the master socket until the switchover date, to which you'd then plug into the hub, via the provided RJ11 adaptor. 1 out of 5 stars 99 ratingsI have just done a little test with a 3. Learn how to book engineers, reschedule appointments, or cancel appointments with Virgin Media. Faint or Intermittent Noise Perform a Quiet Line Test. To progress with your broadband switch from Vodafone to Virgin Media, go to Virgin Media’s website to order your new Virgin Media broadband service. It should be free of charge. Socket. No, what you need to do is switch the extension wiring from the BT socket to the VM one. Step 2: Identify if your faceplate is a 'split' type (NTE5) A 'split' type master socket, known as an NTE5, has a horizontal groove in the phone socket and the screws and socket are located in the lower half of the socket. This can sometimes be improved by installing a small device. I recently already mys first household and have been taking a face to which VM installation at the property. Master Socket Issues And Sd Tests Plusnet Community. Which is fine. If it does not, then the problem lies outside your house and is not your responsibility. Options. I've just moved into a new property and it has a Telewest Broadband outlet on the wall: Close to this there is a power switch. Solved: Previously, I had BT connection so I need a wall socket. If you like a post, or want to say thanks for a helpful answer, please click on the Ratings 'Thumbs up' on left hand side. Connect your new cable between the Virgin Media Digital Hub and the new Master socket. Sunday. #2. You should be able to locate your telephone master socket, which would have a BT or Openreach logo on it, although you will not be using it a the moment if you get your. I ordered a self start kit and later realised I don’t have any wall sockets where I want to install my new router, how do I go about booking an engineer to install one? Contact the Pre-installation and Delivery Team on 0800 052 1734 and explain the situation. 5m/4. I am hoping for some advice on my virgin cable telephone wall plate. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones. It explains the differences between the old NTE 5A m. on 27-10-2022 09:24. 1. We’ve had cable, for broadband, TV and telephone, for around 25 years - CableTel, which became NTL and then Virgin, we are considering moving to TalkTalk. Stay safe online. Kind regards Jodi. Thanks for posting, welcome both to the community and also Virgin Media. In your first photo, remove the white adapter from the VM hub (top of the pic) from the #2 socket and plug it into the #1 socket immediately above. Using just the VM phone adapter connected into the VM hub, try each individual phone in turn, one at a time, and see if you get a ringing sound for an incoming call. My Virgin Media App. I can't navigate the IVR to get through to a person to actually talk about what I want. My Virgin Media App. Dear Sir/Madam, With regrad to my newly contract with virgin media, unfortunately I could not find any wall socket at home. Obi202 To Phone Extension Uk Voip Forums. 168. Stream from Virgin Media. However it doesn't work at all. I think the best way round your problem (if it's an external wall) would be to drill back through the wall where the phone line comes in behind the faceplate join a new cable onto the back of the faceplate and then run the new cable round to where you want a new socket and drill back into the house and fit a new box. Therefore a WiFi based device is not feasible with this current setup. This includes TV, Broadband, Wi-Fi Boosters, Phone and Wall. First, screw the white cable with the blue tab in the Hub, and then plug in either end of the yellow Ethernet cable. We moved the hub upstairs to obtain better coverage but this means it is nowhere near the base unit for our phone. Would an engineer be - 5259182 - 3you sign up for an engineer installation, all necessary cabling and isolators will be installed at the same time. on 03-02-2023 12:54. A second cable, the Ethernet, to deliver the internet from the router to the computer. We would like to show you a description here but the site won’t allow us. The beauty of using a QuickStart self-install kit for no extra cost is that it’s fast, easy and can save you making a £30 installation appointment. All forum topics; Previous topic; Next topic; 1 ACCEPTED SOLUTIONThe unaffiliated community for Virgin Media subscribers to discuss broadband, TV, phone and mobile services. The virgin media copper telephone wire (which comes in off the street) is disconnected from the master socket. Posts: 166. The house I moved to had VM, it has be renovated and I can see the cable wrapped around the telegraph post has not been connected to the house. This only affects landlines. Check the phone is seated in the base unit correctly & powered ON. BT expects to make up around 25% of its fibre network with fibre-to-the-home connections, offering speeds of up to 100Mb from spring 2011. An LJU5 gives one line with two sockets. Plug the telephone lead into the. Turn on and start the hub. One to power the router up. Hi @rds261189. Our main phone connection is downstairs near to the original location of our hub. on 12-01-2023 11:15. The phone is disconnected from the master socket and plugged into the other end of the adapter. You will need to use an Openreach/BT master socket that has a normal BT phone line connected to the phone cabinet in the street. Condition: New. See where this Helpful. on 08-01-2023 20:46. . Our main phone connection is downstairs near to the original location of our hub. 0 Thanks Reply. on 03-07-2023 01:02. To get my other existing phone points to work do I just have to run a cable from my virgin master socket to the. We have tried plugging it into the only box we found it would fit but no luck. hi, i am a new virgin media customer, ny broadband and tv have bothe been activated today, but my landline has not. Hi, I had to have a tech visit yesterday to reconnect our services after contractors installing fibre for Openreach excavated to hear out Virgin connection in the pavement; and cut through our telephone and Broadband cable in the pavement. You can also identify a split socket looking at the side. and "Once the landline cable has been attached to the adapter, you’ll need to plug this into the first grey on your hub (also known as RJ11). You should not need to disconnect the ring wire at any of the extension sockets providing you use reasonable quality UK specification ADSL. i had a look in my master socket just incase its the wiring my end and i have 4 wires in there, there is 2 orange and white and 2 blue and white, i have the orange and white wires on the a and b terminals, We would like to show you a description here but the site won’t allow us. It appears the Openreach cable was cut, the blue and orange are reconnected but green and brown are connected to blue/white and blue of the Virgin Media cable. The master plugs into the Hub 3 RJ type socket via the Virgin kit! A RJ to BT conversion lead. This essential wiring diagram provides an easy-to-understand overview of the steps that need to be taken in order to properly install and configure a modern telephone system. Hello, I’ve spoke to an online agent and they have arranged a technician to come round! Many thanks! - 5199081Hi AllI’m new here. Solved Remove Un Phone Line Just Cut It Virgin Media Community 4936267. Networking and WiFi. Stream from Virgin Media. You may be offered a switchover to a connection from the VM hub as an alternative to repairing the existing line. Plug into the Hub Push the white cable with the black label into the Hub. Virgin Media FTTP. There are three cables at the back of the router. Or call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. Fitting new telephone master socket for Vodafone broadband. Most BT Master Sockets will be near the entrance wall, but not always. A second cable, the Ethernet, to deliver the internet from the router to the computer. Home Phone. I would like to have the phone downstairs. A BT master socket. 3. Looks like it'll probably have to be done though. The phone base station is currently plugged into a Virgin wall socket downstairs beside the TV connection. Multi-buy: £8. We moved the hub upstairs to obtain better coverage - 4863967 - 2. Virgin’s hub based lines are 21CV, but the calls are not routed through the internet currently. Remove all other equipment connected to telephone sockets. Virgin Media Wall Socket. NTE5C OpenReach Telephone Master Socket + M3. There would be a £25 non fault call out charge (it used to be £99) to do the work you require. There are three cables at the back of the router. Alternative master phone socket a line through it, look for a socket that is thicker or with a BT logo in the top or bottom corner. The house I moved to had VM, it has be. It is really quite simple. See where this Helpful Answer was posted. on 17-02-2023 12:46. All the sockets are put in for you if they do not exist already e. I went to view a new build property last night and was pleasantly surprised to see it had been cabled for Virgin Media. No, what you need to do is switch the extension wiring from the BT socket to the VM one. on 23-12-2022 10:31. The main electrical difference between the Hub's RJ11 telephone socket and the Openreach style analogue master telephone socket is the analogue phone sockets have a good quality 1. As you are now a Vodafone Broadband customer, you will need to contact the Broadband Team, they will be able to let you know if the Master Socket can be moved and make the arrangements for the upgrade with Openreach. 03707644) at Media House, Bartley Wood Business Park, Hook, Hampshire RG27 9UP (“Virgin Media”) by West One Technology Limited (registered no. Various cable mediums are used in modern systems to transmit data. 17: Community Champion. GPO Plan 4 socket and plug. Simply instruct the engineer who comes to install your equipment that you'd like an access point in your lounge. 2. 23/03/17 - 01:22 #2. For a wires-free alternative, you could use a cordless phone setup. Once the landline cable has been attached to the adapter, you’ll need to plug this into the first grey on your hub (also known as RJ11). We would like to show you a description here but the site won’t allow us. 2. In answer to your second point, as this is a quick answer -Yes, you would use the handset on the master socket until the switchover date, to which you'd then plug into the hub, via the provided RJ11 adaptor. Tudor. What type of cable does Virgin Media use? SSL Coax. 2) The feed from the RJ11 socket of the Hub replaces the exchange line it connects to terminal 2 & 5 of an. This is an NTE5 master socket with a removable lower plate that can be used with an ADSL faceplate or an I-Plate. Baffled By Virgin Cabling Avforums. #2. Bargain Hunter says:. At the moment I have ADSL from BT and by the end of this year I will have infinity. Reply. " The hub is upstairs as previously said. We would be able to install the extensions for in your home for free as part of the change over to the fibre network. 9ft Cat7 High Speed 10Gbps RJ45 Cat 7 Networking Ethernet Cable with STP. After I have a BT line. Now go to your. Unfortunately we don't use the Openreach master sockets as they are BT only. Sunday. If you unscrew the front of the BT master socket, put some insulating tape over the contacts and replace it, that isolates all sockets in the house from the BT line. #2. I have hardwired (pins 5/2) to. We would like to show you a description here but the site won’t allow us. VM use quality cable and quality crimped or compression F connectors (Screw on F connectors not allowed). How about using a 10m RJ11 to RJ11 telephone cable. The cable from the master socket is twisted pairs, the twisting matches the capacitance so they cancel each other out, and that will. Virgin Media have used the Openreach socket to provide telephone services. Source:When I moved into my house I removed the master socket for replastering and probably lost it (or thrown it away). We will certainly investigate this matter for you. Hi all, I have been having a look around and not found a 100% clear answer to my question. In regards to a Wall Socket, as mentioned by @jbrennand, we can get one of our Technicians to come out and install this for you but it would be at a £25 one-off charge. You then have a set of sockets within your house that you can wire in parallel to your cable socket. 5) Disconnect the incoming wire to your old master socket (to disconnect from the old VM phoneline) 6) Connect the blue with white bands (pin 2), white and blue bands (pin 5) and orange with white bands (pin 3) to the blue connector on the new master socket that you have replaced. Openreach would normally use the existing route that your telephone line would take. i Master phone socket If you can’t find your master phone socket simply connect your Sky Hub to a convenient phone socket. I recently purchased my first home and have been taking a look at the VM cabling to the property. Manage Your Account. However… Virgin now obviously wants their hub etc back. 1 [or 192. on 27-10-2022 09:24. However, rather than the piping then entering. Try each phone on its own in turn. 23/11/12 - 23:50 #14. Step 2: Order your Virgin Media Broadband service. Step 2: Order your Sky Broadband service. From there, you can book a service engineer and have them come out to assist you with either repairing your faulty Virgin Media wall socket or installing a new one for you. Registration is fast, simple and absolutely free so please join our community today. An easier option is to just get a female to female F connector, available from B&Q, Amazon and others. to 'back-feed' a telephone connection from the new telephone socket upstairs next to the hub which, in turn is linked to the existing phone socket downstairs. I recently purchased my first home and have been taking a look at the VM cabling to the property. This must be done at the time the line is changed over. . In order to access a Virgin Media wall socket wiring diagram, the first step is understanding how to install the wires. 19 minutes ago. There are only two cables connected to the master socket. Solved No Virgin Media Wall Socket At Installation Community 4832746. Call the Pre-installation and delivery team on 0800 052 1734 see if they can help - 5088726Hi, I've been trying and failing to book an engineer to come out and move the master socket from my living room and into my office at home. The plan is for it to be switched off at the end of 2025 and for all landline services to be offered digitally. 3) other end of this cable, connect the female to female F connector, connect the other side of this to the cable from the wall. on 12-10-2022 15:38. TP-Link TL-WPA4220T KIT 2-Port Powerline Adapter WiFi Starter Kit (Recommended) FAQ. Details: The master socket for the old telephone line has a faceplate which connects to the house sockets, and a backplate that has the old ‘BT’ type (old virgin media) line connected to it. Virgin cable was even simpler as its just a normal paired phone cable coming out with 1 pair of the two terminated into A and B on the Virgin Socket - again working before, working when terminated. Hub 3 in modem mode was Solid Red light and. . Virgin Media Prep House Rewiring Fix Community Forum. craigmc89 • 1 min. 5 Machine screws included. In the 1st diagram, "From BT Network" has logically become "From Hub TEL 1" , the C1 capacitor brings the Ring Signal onto contact (3) of all the sockets. Removing The Front Of Master Socket Broadban Bt Community. Telephone Extension Socket Wires Phone Wiring Colour Code Diagram. I've just updated to Hub 5 from Hub 3 the lights confused me a little bit and wish Virgin would update their site accordingly. to 'back-feed' a telephone connection from the new telephone socket upstairs next to the hub which, in turn is linked to the existing phone socket downstairs. The house has the brown external junction box fitted to the front of the property on the. Phone sockets on the wall won't work for new customers unless they have been linked to the hub's phone connection. Options. 11-10-2023 06:41 PM. In our 2023 Broadband Awards, neither BT nor Virgin Media scored particularly well for customer service. Virgin Telephone Master Socket Wiring Diagram is a must-know for any homeowner or business owner looking to set up a new telephone system. We would like to show you a description here but the site won’t allow us. Virgin Media: £30: Plus £35 setup for broadband: Vodafone: £60: Requires broadband: Zen Internet: Free: Digital voice only, requires broadband:. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. 99 each £8. Feed this disconnected extension wire into the VM socket and. Thank you again. I then unplugged the Pod and plugged it back in again and then it worked. The house I moved to had VM, it has be renovated and I can see the cable wrapped around the telegraph post has not been connected to the house. Harpy. Virgin Phone Switchover. Account - Cable. Registration is fast, simple and absolutely free so please join our community today. Which was great as that is in a better location than my master Socket was. Thread the tie through the slot/hole in the back of the faceplate. The shelter has the brown external junction box fitted to the front of the objekt on the external living room wall (see pic). Note that if you’re dealing with a Virgin Media master socket, you may well find a block of four connectors, with numbers alongside from 1 to 6. Thus any phone whose plug conformed to BS 6312 and met certain other regulatory standards, such as BABT, could be connected to the network,. Tried looking but can't see a way to book an engineer for this? Thanks. £8p/m extra or included with Gig1 or Volt. (Virgin disconnect the line outside your property, then plug a cable from the hub into a phone socket, this makes all your. How to install Virgin Media broadband. Although these packages can be rather pricey, they are usually much more cost effective than buying each. Try each phone on its own in turn. 01/07/11 - 11:24 in Virgin Media TV and Phone #1. I'm going to be getting virgin media installed in the near future and am currently undergoing a fair bit of building work in my house so want to take the opportunity to have the new internal sockets fitted in the best possible location for myself, rather than wherever is easiest for the engineer. on 03-08-2020 18:05. Ordering And Installation Of Broadband Thinkbroadband. It appears the Openreach cable was cut, the blue and orange are reconnected but green and brown are connected to blue/white and blue of the Virgin Media cable. if your extensions upstairs are wired from the consumer panel of the OR master socket , you could remove the consumer panel from the OR socket , thereby disconnecting it from the OR network. Virgin Media TV boxes need to be connected to a Hub so. Please try the above first and come back to us if you still have no working line so we can carry out further diagnostics for you and arrange and engineer if necessary. How can I connect the cable from the FILTERED part of the master socket as I do not want to use a filter at the new point? I want to use a basic IJ11 modular socket for the new router point. Which was great as that is in a better location than my master Socket was. In response to Vikki_M. This is how I understand the PlusNet system. Take off the faceplate, and plug in a known working telephone straight into the socket that is behind it. The good news is that Stephen has done a series of three genuinely useful and informative videos – charting everything from the Headend (data centre) sites to their DOCSIS Hybrid Fibre Coax Fibre-to-the-Premises ( FTTP) based broadband lines at a high level. 2. Check Details Wiring diagram for bt openreach master socket 5c 23/03/17 - 01:22 #2. I have just received and sucessfully installed the Hub 5. Hello. I'm a Very Insightful Person, I'm here to share knowledge. Engineer simply switch out Virgin faceplates for Openreach and changed wires, leaving me without my still active Virgin phone line. you’ll find a corresponding master socket within your. . The master phone socket is the main socket where the phone line enters your home, usually found in the hallway near the front door. VLNeedham. Tudor. This is designed to stop ingress from broadcast TV, Radio & Mobile phone signals, which could cause serious issues with your installation. I would like to have the phone downstairs. I need to get in touch with - 5421552. To interfere with the master sock is an offence and frowned up on by all and your provider. You can re-use any microfilter and Ethernet cables. You need a small spanner to remove this, then push the provided connector over the exposed end. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. VM BB TV Landline. Plug the microfilter into the empty socket. Brown/White – White/Brown. Phone line - 5 mins. In my case the BT socket is no longer used at all and my phone connects into the back of the Virgin Hub - no additional socket on the wall needed. The house has the brown external junction box fitted to the front of the property on the external living room wall (see pic). Perhaps your master socket isn’t centrally located in your home, so some of your rooms are out of range of the Hub; or maybe you have an office at the end of your garden and your signal needs a boost to reach it. There is normally a provision to extend from them, in a way that the extensions can be disconnected for testing. Thank you. Obi202 To Phone Extension Uk Voip Forums. It works fine and my router (which is the black box in Picture 2), is connected to it via a cable. Amazon product. Jacopo Member. log into hub3 - 192. Community home. Hi, I recently moved from Talktalk using the BT socket to Virgin for Broadband and Phone. Don’t plug the power cable into a plug socket yet. Standard sockets were introduced, as part of the 'New Plan' wiring policy, to allow customers to easily purchase their own telephones, as required by Oftel, the phone regulator. By joining our Virgin Media community you will have full access to all discussions, be able to view and post threads, communicate privately with other members (PM), respond to polls, upload your own images/photos, and access many other special features. Tudor. The main handset that you have would need to be plugged into the hub and any other handset could be plugged into an extension, you wouldn't need another adaptor to do this. The cable could be hidden within, or behind, furniture. Virgin Media; My Virgin Media;. The only active cable which feeds both sockets is the Virgin cable (leading off to the right and outside to Virgin box). on 25-09-2022 15:41. Remove all other equipment connected to telephone sockets. Oct 10, 2019. Remove the front lower cover from the BT socket, note which wires connect to which terminals and then disconnect the wires from the cover. The only things visible inside the house are: a openreach Master socket 5c and a small rectangular openreach white box, an aerial socket which is for TV I think and two weird black cables coming out from the wall, both of them "male". Hi @baralasmi, Thank you for your post and welcome to our community forums. If you wish to use the new socket outlet to connect a phone then you can cut the BT plug off the end of the new cord, find the two middle wires and connect these to screw terminals 2 and 5 on the. just moved in, can see the brown cable coming in from outside but there's no VM. Winner: Tie. There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2. Virgin Media also often bundles its cable broadband packages with TV and phone services. I'm going to be getting virgin media installed in the near future and am currently undergoing a fair bit of building work in my house so want to take the opportunity to have the new internal sockets fitted in the best possible location for myself, rather than wherever is easiest for the engineer. to a Virgin Media Hub, using the Powerline kits we offer. Lame. the technician came and setup the hub and socket but he said there was no signal and there must be wrong with the underground wire that connects my apartment to the main virgin hub which is some yards away. The master socket normally belongs to the phone line provider and in theory can't be moved. com. The video shows the best practice for termina. Solved Remove Un Phone Line Just. You will then know for each phone if it is. But I have no Virgin Media Wall socket in my house. Note that if you’re dealing with a Virgin Media master socket, you may well find a block of four connectors, with numbers alongside from 1 to 6. Back a step. When my internet is working perfectly I get 66mbps down and 12 up. For much more detail. replace BT master socket with slave socket . Whether you’re getting your broadband, tv or home phone set up, or have a technical issue that needs looking at, our friendly engineers are happy to help. Router Plugin Port. Finally got through, explained that since supposedly switching over from my old phone provider on Monday the phone hasn't worked. g. SSL coax is extremely versatile and can be used in several applications. Manage Your Account. If you have a dial-tone it's. Browse Virgin Media Virgin Media Community. My PC is next to the hub and i'm currently looking to replace my rather battered ethernet cable what doesn't click in properly and is quite ancient. We would like to show you a description here but the site won’t allow us. Or you may be quicker than average! You won’t be involved the whole time. Dave. Engineer used 'spare pair' of blue cables for 'new' BT line. I have a BT openreach master socket (new type with built in filter) and I want to extend the broadband about 3m away and hide the cable in the wall. I do not have the wall socket by Virgin Media, so that it is no way to connect with the isolator cable as well as the hub. . All the sockets are put in for you if they do not exist already e. The original/old incoming telephone line from the street needs to be disconnected from the old telephone master socket to avoid feeding any new phone connection from the VM hub. They will do this free of charge but it will involve some degree of rewiring to make the necessary connections. I don't longer work there. That suggests that you can remove it and cut the cable back. See where this Helpful Answer was posted. The - 3982847 - 4. Home broadband & landline. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. I've received the QuickStart installation kit and got to the first step with plugging into the isolator wall socket. The phone base station is currently plugged into a Virgin wall socket downstairs beside the TV connection. The theory is to remove the virgin master socket box, remove the euro module from that box, which leaves me with the main white coax cable from virgin (that comes straight from outside the house). One of these lines is the outgoing line that carries signals to other sockets, devices, or networks. Make a. Purchased a new BT cordless phone and extentioin. Look up the PSTN switch-off! The old technology that powers landline telephones in the UK will be switched off in 2025. Thank you. This will allow a RJ11 socket at the telephone. While ordering I asked how it would be handled, they said they'd use the existing BT copper. Put the cable in place and tighten the tie (see diagram below). Reply. on 05-09-2023 20:36. If you transfer your broadband and phone to Virgin Media, you’ll pay line rental of £19 a month even if you get VoIP via the hub 3. 1. Faceplates after second visit. 0 Kudos. Virgin Media Bundles; Find a broadband package Search and filter our complete broadband package list;. I had 2 plugs and 2 bulbs in my old property - with no issues. He/she can do whatever the heck they want with the old BT cabling including the master socket and even stuff on the outside of the house - it's none of anybodies business! The only issue will be if you try and get it reconnected at a later date, the full reconnection fee will apply. Sign in .